Contact us

The quickest way to reach us is by email: [email protected].

What we can help with

• Corrections. If a figure, rule or date on this site is wrong or out of date, tell us the page and what you found. We aim to reply within three working days and to correct confirmed errors the same day.
• Questions about our content. If something we have written is unclear, ask, and we will try to explain it better on the page itself.
• Concerns about our advertising. If you think any page breaches advertising rules or is aimed at the wrong audience, we want to know.

What we cannot help with

We are an independent affiliate site, not Mad Casino. We have no access to accounts, balances, documents or transaction histories, and we cannot speed up a withdrawal or reverse a decision. For anything about your account, contact the operator’s 24/7 live chat from inside your account, and ask for a written reference number for any complaint.

If you need help with gambling

Please do not wait for an email reply. The National Gambling Helpline, run by GamCare, is free and open 24 hours a day on 0808 8020 133. BeGambleAware.org has advice and a live chat. More options are listed on our responsible gambling page.

Writing to us about a correction

It helps if you include the page address, the sentence you think is wrong, and where you saw the correct information, for example a screenshot of the operator’s terms with the date visible. We will tell you what we changed, or why we did not.

What happens to your message

We use your email address only to reply to you and keep correspondence for up to twelve months so we can follow up on corrections. We never add you to a mailing list. See our privacy policy for details.

We do not publish a postal address or telephone number, as the editorial team works remotely; email is the channel that gets a reply.